Frequently Asked Questions
About Corporate and Business Travel
FAQs From Business and Corporate Travellers About TravelManor
Can my corporate travel agent handle Forex for me?
Our TravelManor consultants facilite the foreign exchange order on your behalf. Our team will however require input and signatures at certain junctures in the process.
Corporate Travel Management FAQs
What happens if the airline cancels my flights?
When an airline cancels your flight/s due to something like mechanical issues, weather problems, etc. they should refund the price of your ticket/s. Our corporate travel planners are on hand to facilitate the refund applicaitons efficiently, timeously and to assist with the booking of an alternative flight.
What happens if I have to cancel my flights?
It depends on when you have to do so and on the fare conditions of the tickets purchased. The closer to the date of departure a cancellation is done, the trickier it can be to get a refund or extension on your ticket. Fortunately, our travel planners know the systems of each airline and will do their utmost to assist you in a way that suits your travel plans going forward.
What happens if I or one of my employees get stranded in a country?
An important part of our corporate travel service offering is the provision of contingency plans when issues like these occur. The solution will depend on the particulars of the situation, but you can rest assured that our TravelManor team will be able to assist you in arranging for extraction as quickly and efficiently as possible.
What happens if I or one of my employees lose their luggage?
The solution will depend on the particulars of the situation, but you can rest assured that our TravelManor team will be able to assist you in arranging luggage retrieval as quickly and efficiently as possible. It is imperative to report the loss or damage of luggage to the airline before leaving the airport – to obtain a tracking number.
What happens if I or one of my employees fall sick or is involved in an accident abroad?
The importance of taking out travel insurance cannot be stressed enough. The TravelManor team will be liaise with the travel insurance provider for the best possible medical care for your sick or injured team member as quickly and efficiently as possible.
How can TravelManor improve my corporate travel in 2022?
The world of corporate travel in 2024 looks a lot different than it did before. The TravelManor team is here to ensure you and your employees travel safely, efficiently, and cost-effectively when journeys are undertaken locally and internationally to represent your company. To this end, we offer individual and group corporate travel- and incentive journeys worldwide, including inbound travel in southern Africa and from South Africa to remote parts of Africa; as well as delegation organisation, conferences and foreign staff incentives. Our clients enjoy personalised one-on-one service from a dedicated travel consultant (no call centres!) and we are available 24/7 to assist with enquiries while you travel. We will arrange more than just flights and hotels – vehicle hire, charters, VIP services, visa assistance, travel insurance and much more. Get in touch today to find out how we can assist you to make your corporate travels count in 2024 and beyond.
Can TravelManor help manage our corporate travel expenses?
With 20+ years of experience in corporate travel and expense management, and thanks to our affiliation with Sure Travel Group, we are able to secure some of the best deals and also offer the convenience of a credit facility and single monthly payments. We negotiate special rates with airlines, hotels, car rental and transfer companies and provide accurate reports to measure, manage and reduce travel costs. We won’t lock you into a contract, and we are able to assist your CFO to plan ahead and provide financial accountability.
When international corporate travel return to normal?
International corporate travel was impacted to a great degree by the COVID-19 virus from 2020 onwards, as well as the lockdown measures that were put in place worldwide to curb the spread thereof. The development and rollout of vaccines from 2021 onwards have allowed most countries and territories globally to open their borders to business and leisure travellers once more, but certain precautions are still in place to keep local and international travellers safe. As such, to a certain extent, things are back to the way they once were, but the pandemic has also changed the way we travel greatly. As such, it helps to have a corporate travel agent to assist travelling employees to navigate journey policies around the globe when they represent your company abroad.
How do I book corporate travel?
You can book corporate travel yourself, just like you would a personal journey, i.e. sourcing, paying for and securing confirmation of flights, transfers, accommodation, etc. However, since there is a lot of due diligence in play when employees travel on behalf of an employer, it helps to have a corporate travel manager to assist with this process so they may leverage their knowledge and network of travel contacts on your behalf.
What is corporate travel insurance?
Corporate travel insurance covers employees’ business travel, providing peace of mind by ensuring that unforeseen travelling costs, such as medical expenses, lost luggage, trip delays, or cancellation charges are covered on a business trip.
What is a corporate travel policy and why are corporate travel policies important?
A corporate travel policy is a formal document that details the procedures and rules of business-related trips. It is important to have this in place so there is an agreed-upon set of rules that govern all aspects of business travel, including booking, reporting, expensing and invoicing.
Why do business travellers use corporate travel agents?
Business travellers use corporate travel agents to help them streamline their journeys to local and international destinations. These highly-skilled individuals understand the requirements of safe and seamless travel to countries around the world, and how to best tailor a journey that will yield an optimal return on investment in terms of money and time spent – both for the company and the individual. It can be as simple as finding secure and suitable accommodation for a female employee travelling alone, or as complex as plotting out a full itinerary for multiple employees who need to attend a variety of meetings with potential clients in a country where in-person translators and local escorts are required.
What is corporate travel management and what are corporate travel managers?
Corporate travel management refers to the act of implementing a process to facilitate business travel for individuals, as well as groups of employees who travel on behalf of their employers. Corporate travel managers are trained individuals with experience in this field who spearhead the management of these journeys.
Why is it necessary to set up a corporate agreement with a travel agency?
Typically, a travel agency agreement covers important matters such as what services are included as part of your packages, as well as legal parameters pertaining to aspects such as payment obligations, cancellation fees and the limitation of liability for anything that could go wrong on a journey. Having a corporate agreement in place with the travel agency you choose to use for your business journeys safeguards both parties, since everyone is aware of the guidelines and knows what to expect.
