Frequently Asked Questions

What happens if the airline cancels my flights?

When an airline cancels your flight/s due to something like mechanical issues, weather problems, etc. they should refund the price of your ticket/s. Our corporate travel planners are on hand to facilitate the refund applicaitons efficiently, timeously and to assist with the booking of an alternative flight.

What happens if I have to cancel my flights?

It depends on when you have to do so and on the fare conditions of the tickets purchased. The closer to the date of departure a cancellation is done, the trickier it can be to get a refund or extension on your ticket. Fortunately, our travel planners know the systems of each airline and will do their utmost to assist you in a way that suits your travel plans going forward.

What happens if I or one of my employees get stranded in a country?

An important part of our corporate travel service offering is the provision of contingency plans when issues like these occur. The solution will depend on the particulars of the situation, but you can rest assured that our TravelManor team will be able to assist you in arranging for extraction as quickly and efficiently as possible.

What happens if I or one of my employees lose their luggage?

The solution will depend on the particulars of the situation, but you can rest assured that our TravelManor team will be able to assist you in arranging luggage retrieval as quickly and efficiently as possible. It is imperative to report the loss or damage of luggage to the airline before leaving the airport – to obtain a tracking number.

What happens if I or one of my employees fall sick or is involved in an accident abroad?

The importance of taking out travel insurance cannot be stressed enough. The TravelManor team will be liaise with the travel insurance provider for the best possible medical care for your sick or injured team member as quickly and efficiently as possible.

Can my corporate travel agent handle Forex for me?

Our TravelManor consultants facilite the foreign exchange order on your behalf. Our team will however require input and signatures at certain junctures in the process.

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