Necessity is the mother of invention, and if there ever was a time that the travel industry needed some invention it’s right now. As such, it only makes sense that forward-thinking tech developers have turned their focus on the problem areas that were highlighted by the pressure of the COVID-19 pandemic, and the ways in which it has changed consumer needs and attitudes in general.
At TravelManor, we always keep our finger on the pulse of the most current developments in our industry, which is why we are happy to report that there are a number of very interesting things afoot. Here are five travel tech trends that have us very excited for the year ahead (and beyond):
Spaces where travellers have to remunerate service providers, such as the airport, hotels, taxis, etc. are increasingly offering users the option of making contactless payments. This way of paying is not only convenient, it also makes travellers feel more secure and less exposed while they journey amidst the ongoing COVID-19 pandemic.
Virtual reality offers travel companies a great way of showing prospective travellers what they can expect when they go to a certain destination. This extends to walk-through tours of hotels, resorts, lodges, etc.
Communication can be a bit of a hassle when it comes to international travel. While there are service providers who are able to keep a 24/7 communication team available to answer questions or provide advice, smaller businesses can now smooth the way for customer satisfaction by investing in clever AI chatbots that can take care of basic enquiries until a real human is on duty again.
Cyber security has always been a major focus point for travel service providers, but this year there it is kicked into high gear as cyber threats continue to become more sophisticated. Businesses like TravelManor deal with a lot of sensitive customer data and we make a point of keeping it safe.
Developments in the Internet of Things will see travellers well-equipped to tailor the conditions in hotel rooms to their liking from their own devices, or those provided by the accommodation provider. There will also be improvements in terms of mobile boarding passes, etc.
There you have it - five interesting travel tech trends that are emerging for 2021. Keep an eye on our blog in the coming weeks and months for more insider info and interesting insights from our seasoned team of corporate travel planners. In the meantime, feel free to contact us to find out more about our services and how we can help your company to take advantage of the most cutting-edge travel technology out there.